Lodging a Complaint

When to lodge​ a com​​plaint?

1. The complaint should have been, before lodging with the Tribunal, submitted and considered under the review procedures of the Accounting Officer and a decision of the Accounting Officer made on the complaint.

2. The complaint shall be lodged with the Tribunal not more than fourteen (14) days from the date of the decision of the Accounting Officer.

Payable Fees

3.1. Lodging fee of BWP 500.00 Non-refundable.
3.2. Complaint Fee:
3.2.1. Tenders of up to BWP10 million: Complainant's Financial bid submission multiplied by 0.5%.
3.2.2. Tenders between BWP10 million and BWP50 million: Complainant's Financial bid submission multiplied by 0.75%.
3.2.3. Tenders of above BWP50 million: Complainant's Financial bid submission multiplied by 1%.
3.3. Except that in no case shall the complaint fee paid be less than BWP5,000.00 or more than BWP500,000.00.

Filing

4.0. Every complaint lodged with the Tribunal shall be accompanied by the following documents:
4.1.  Filled Complaint form:
4.2. A copy of tender documents that were submitted to the Procuring Entity by the complainant during the bidding/tendering process;
4.3. A copy of the Letter of Response by the Accounting Officer where the complaint with respect to the tender was first lodged.
4.4. Copies of receipts as proof of payment for lodging (Lodging and Complaint fees) as required in terms of the Act.

When to lodge​ a com​​plaint?

1. The complaint should have been, before lodging with the Tribunal, submitted and considered under the review procedures of the Accounting Officer and a decision of the Accounting Officer made on the complaint.

2. The complaint shall be lodged with the Tribunal not more than fourteen (14) days from the date of the decision of the Accounting Officer.

Payable Fees

3.1. Lodging fee of BWP 500.00 Non-refundable.
3.2. Complaint Fee:
3.2.1. Tenders of up to BWP10 million: Complainant's Financial bid submission multiplied by 0.5%.
3.2.2. Tenders between BWP10 million and BWP50 million: Complainant's Financial bid submission multiplied by 0.75%.
3.2.3. Tenders of above BWP50 million: Complainant's Financial bid submission multiplied by 1%.
3.3. Except that in no case shall the complaint fee paid be less than BWP5,000.00 or more than BWP500,000.00.

Filing

4. Every complaint lodged with the Tribunal shall be accompanied by the following documents:
4.1.  Completed Complaint form
4.2. A copy of tender documents that were submitted to the Procuring Entity by the complainant during the bidding/tendering process.
4.3. A copy of the Letter of Response by the Accounting Officer where the complaint with respect to the tender was first lodged.
4.4. Copies of receipts as proof of payment for lodging (Lodging and Complaint fees) as required in terms of the Act.

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